Frequently Asked Questions
Customers will receive their first issue in 6 to 8 weeks from the order date.
Young Rider is published 4 times per year: Winter, Spring, Summer, and Fall.
Issues are shipped via USPS First Class and usually take around 5 to 10 business days from the ship date to be received. However, there are instances, especially when subscribers live outside of the U.S., where it may take a month for the magazine to arrive.
Inactive subscriptions do not receive magazine issues. To check on your subscription status, please call 844-330-6373 or email us at firstname.lastname@example.org
Yes, you can cancel your subscription. However, for paid subscriptions, only the remaining liability is refunded.
Renewal notices are sent to subscribers a few months before their subscription expires. The expiration date of the subscription is also indicated on the mailing label. It is recommended that subscribers renew their subscription three months before the expiration to receive uninterrupted service.
You cannot convert an existing print subscription to a digital subscription. You need to purchase a separate subscription for digital issues. Or, if you are interested in both, you may purchase a combination print + digital subscription package.
Refund checks are normally received by subscribers 30 to 60 days from the date the check was processed through our accounting department.
To change your address or contact details, please call customer service @ 844-330-6373 or email us at email@example.com
Yes, indeed you can. However, international rates will apply exclusive of shipping fees. Appropriate postage fees per title will be applied on top of the subscription rate.
Yes, as long as the amount is equivalent to that of the U.S. currency price.
For online orders, a confirmation email indicating the order identification number will be sent to subscribers.
For phone orders, the customer service team will provide subscribers with their customer number and order number as confirmation at the time of the call. On request, such information can also be sent to the customer’s email or fax number.
For mailed insert cards, we recommend that subscribers contact customer service 2 to 3 weeks after the card was sent to make sure it has been received. Customers can also opt to wait for either their first issue or the bill, whichever comes first.